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Do You Stress About Negative Reviews

Do You Stress About Negative Reviews

There is an old saying in marketing that says, “There is no such thing as bad publicity”. While this may be true for celebrities and big business, it is not necessarily true for small businesses such veterinary hospitals. Getting a negative review on social media […]

Count Change Back…Every Time!

Count Change Back…Every Time!

A while back we published an article titled “Where Have All The Counters Gone?” where we discussed customer service and how it relates to the small things in business. Specifically, counting change back to customers like we use to do years ago. In recent days […]