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You Can’t Do Everything!

You Can’t Do Everything!

Well, maybe you can, but should you? There’s something addicting about television shows that feature transformations; house renovations, major weight loss, and style make-overs. Paramount Television’s Bar Rescue is no different. It stars industry expert, Jon Taffer; who is, by all accounts, a no-nonsense kind […]

Getting 5-Star Reviews

Getting 5-Star Reviews

We often hear clients ask how to get 5-star reviews on Facebook and Google. Sometimes they say they are using a service, like VinX, Pet Pro Health, Demand Force or another similar service, that sends out emails to clients a few days after a client […]

Reward the Right People

Reward the Right People

Who is your most valuable client? Our family is a loyal one; we have been with GEICO Insurance since we got married almost 20 years ago, T-Mobile and Comcast for about 14 years and DirecTV for about 13. We are rewarded for our longevity with […]

Looking for a New Associate Veterinarian?

Looking for a New Associate Veterinarian?

Don’t Snipe One!   We recently saw on a Veterinary Practice Management Forum a question regarding searching for an Associate Veterinarian. The question posed was something like “how do you feel about sending out letters to other local veterinary practices’ associate veterinarians, informing them about […]

Do you see what your client sees?

Do you see what your client sees?

Do you think your practice is attractive to clients? We’re not talking about it being a fancy, new hospital. What does your client see they see when they enter the door? What do they see when they just pull into the parking lot? If you […]

Lessons from Cobra Kai

Lessons from Cobra Kai

What Cobra Kai, the follow-up to the very popular Karate Kid franchise, has taught us about life. In the interest of full disclosure, I’m a huge Karate Kid fan. The original 1984 version with Ralph Macchio, William Zabka and Pat Morita is one of those […]

MVM is Waze Certified

MVM is Waze Certified

Waze is a crowd-sourced navigation app that provides real-time traffic and road information. It Saves everyone time and gas money on their daily commute. With this real-time traffic and road info tool, you can advertise your business/brand. Get information in front of drivers as they […]

Searching for Clients

Searching for Clients

Why You Should, Even When Your Appointment Calendar is Full No one has 100% Client Retention. Don’t miss your opportunity to keep your numbers up. We are often surprised when we see hospitals informing potential clients that they are not currently taking any new clients. […]

Do You Stress About Negative Reviews

Do You Stress About Negative Reviews

There is an old saying in marketing that says, “There is no such thing as bad publicity“. While this may be true for celebrities and big business, it is not necessarily true for small businesses such veterinary hospitals and these usually come in the form […]

Count Change Back…Every Time!

Count Change Back…Every Time!

A while back we published an article titled “Where Have All The Counters Gone?” where we discussed customer service and how it relates to the small things in business. Specifically, counting change back to customers like we use to do years ago. In recent days […]