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Lessons from Cobra Kai

Lessons from Cobra Kai

What Cobra Kai, the follow-up to the very popular Karate Kid franchise, has taught us about life. In the interest of full disclosure, I’m a huge Karate Kid fan. The original 1984 version with Ralph Macchio, William Zabka and Pat Morita is one of those […]

MVM is Waze Certified

MVM is Waze Certified

Waze is a crowd-sourced navigation app that provides real-time traffic and road information. It Saves everyone time and gas money on their daily commute. With this real-time traffic and road info tool, you can advertise your business/brand. Get information in front of drivers as they […]

Searching for Clients

Searching for Clients

Why You Should, Even When Your Appointment Calendar is Full No one has 100% Client Retention. Don’t miss your opportunity to keep your numbers up. We are often surprised when we see hospitals informing potential clients that they are not currently taking any new clients. […]

Do You Stress About Negative Reviews

Do You Stress About Negative Reviews

There is an old saying in marketing that says, “There is no such thing as bad publicity”. While this may be true for celebrities and big business, it is not necessarily true for small businesses such veterinary hospitals. Getting a negative review on social media […]

Count Change Back…Every Time!

Count Change Back…Every Time!

A while back we published an article titled “Where Have All The Counters Gone?” where we discussed customer service and how it relates to the small things in business. Specifically, counting change back to customers like we use to do years ago. In recent days […]

Client Service is a Dying Art Form

Client Service is a Dying Art Form

Be the (Service) Oasis and Not the Mariage It’s no secret (Service) why the lines at Chick-fil-a are long, or why people spend five dollars for a cup of coffee at Starbucks. Sure the product is good, but you could get something similar elsewhere for […]

You’re a Leader, but You’re Not Moses

You’re a Leader, but You’re Not Moses

Stop Calling Co-Workers “My Staff” It is true that staff will generally do what they’re told to do, simply because it is what they are told to do. However, if you want to be a good leader, you have to do so by setting the […]

Idea Pad To Help You Sleep

Idea Pad To Help You Sleep

Why You Should Get One Today If you’re anything like me, you sometimes; maybe more often than not, wake up from you sleep thinking about all the things you need to take care of during the night. Or, maybe it’s that one thing you forgot […]

Celebrate National Veterinary Technician Week

Celebrate National Veterinary Technician Week

But Don’t Forget the Other Staff Attention Managers! And Owners, too! National Veterinary Technician Week is a week designated for Technicians and Veterinary Assistants in our hospital. These staff members have gone the extra mile to either attend school or get an education in some […]

Big-Box Pharmacy Challenge

Big-Box Pharmacy Challenge

Nothing makes my blood boil faster than a flashy marketing campaign that promotes partial truths in the pursuit of the almighty dollar. They promise anything from weight loss without exercise to overnight fortune without any actual work, knowing full well these aren’t the norm. We […]