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Client Service is a Dying Art Form

Client Service is a Dying Art Form

Be the (Service) Oasis and Not the Mariage It’s no secret (Service) why the lines at Chick-fil-a are long, or why people spend five dollars for a cup of coffee at Starbucks. Sure the product is good, but you could get something similar elsewhere for […]

You’re a Leader, but You’re Not Moses

You’re a Leader, but You’re Not Moses

Stop Calling Co-Workers “My Staff” It is true that staff will generally do what they’re told to do, simply because it is what they are told to do. However, if you want to be a good leader, you have to do so by setting the […]

Idea Pad To Help You Sleep

Idea Pad To Help You Sleep

Why You Should Get One Today If you’re anything like me, you sometimes; maybe more often than not, wake up from you sleep thinking about all the things you need to take care of during the night. Or, maybe it’s that one thing you forgot […]

Celebrate National Veterinary Technician Week

Celebrate National Veterinary Technician Week

But Don’t Forget the Other Staff Attention Managers! And Owners, too! National Veterinary Technician Week is a week designated for Technicians and Veterinary Assistants in our hospital. These staff members have gone the extra mile to either attend school or get an education in some […]

Big-Box Pharmacy Challenge

Big-Box Pharmacy Challenge

Nothing makes my blood boil faster than a flashy marketing campaign that promotes partial truths in the pursuit of the almighty dollar. They promise anything from weight loss without exercise to overnight fortune without any actual work, knowing full well these aren’t the norm. We […]

Do You Have an Org Board?

Do You Have an Org Board?

You need one…and it’s easy to get started. We recently read a blog post on a veterinary management site where the poster was trying to make a decision about how to utilize a staff member’s talents and assigning him into a leadership or management position. […]

The Seven Minute Rule to Getting Things Done

The Seven Minute Rule to Getting Things Done

You may have heard about the seven minute rule that involves a company tracking punch-times in fifteen minute increments. If employees clock in seven minutes after the fifteen minutes, the time is rounded down, but it they clock in eight minutes after the fifteen minutes, […]

Where Have All the Counters Gone?

Where Have All the Counters Gone?

While it has become increasingly easier to pay with Debit or Credit Cards, there are still clients that pay with check and cash. There are those that still pay with checks and who seem to be able to do so as if they are having […]

I’m Not the Most Important Staff Member

I’m Not the Most Important Staff Member

I’m the Least Important Some managers believe they are important and that their hospital can’t do without them. It may be just a thought they have, or it may be because they don’t allow others to do their job. They always have their hand in […]

How to Combat Doctor Google

How to Combat Doctor Google

And win!! Fortunately and unfortunately, we live in a world of instant information. Fortunately – because if there’s anything you want to know on just about any subject you can pull out your smart-phone or get on your computer and find exactly what you’re looking […]